Refund policy

We accept returns within 30 days of delivery for unopened and unused items in their original packaging.

Due to food safety reasons, opened pet food products cannot be returned or refunded unless the product is defective or damaged upon arrival.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the product. We will review the issue and provide a replacement or refund where applicable.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, a defective product, or shipping damage.

Contact

For return or refund requests, please contact:

GranataPet Canada
Email: granatapetfood@gmail.com
Website: https://granatapetfood.com